SERVICE AND PRODUCT REPAIR

SERVICE DELIVERED.SM

With one of the lowest annual failure rates in the computer industry, Getac computers are built-to-survive. If one does need repair, we want to make it as convenient as possible. That's why Getac rugged computers are serviced by FedEx TechConnect - a fast, convenient and reliable service so you can quickly get back to doing what you do best. 

FAST, CONVENIENT
AND RELIABLE SERVICE.

For over 20 years, we've been manufacturing rugged computers for some of the most demanding professions and the most extreme environments.

  • Convenient

    Convenient FedEx®
    Dropoff and Shipping.

    With over 1,800 FedEx Office locations nationwide and FedEx dropoff locations on most US military bases, it's easy to find a dropoff location convenient to you.

  • Manage and Track

    Manage and Track
    Repairs Online 24/7.

    You can easily keep up to date on the status of your repair by tracking the inbound shipment, the repair and the return shipment back to you online at your convenience 24/7.

  • Repairs in less than a day

    Repairs Completed in
    as Little as One Day.

    When you absolutely need the computer back in a hurry, you can upgrade to Priority Care service and receive Front of QueueSM priority, overnight shipping and your unit back in as little as 48 hours.

STATE-OF-THE-ART
REPAIR FACILITY.

Technology repair specialists, certified by Getac, provide diagnostics, repair, re-image and upgrade services with quality assurance methodologies designed to verify that everything is working properly.

Genuine Parts.

Getac warranty repairs are carried out by expert technicians using Getac original production parts.

Shorter Transit Times

Shorter Transit Times.

The FedEx TechConnect repair center is centrally located in Memphis, Tennessee near the FedEx central hub. End-of- runway location ensures shorter time in transit for express shipments and 3 day or less transit by FedEx Ground for most of the US.

Delivery Map

TRACK IT.
BELIEVE IT.

Every repair comes with three-stage tracking of the inbound shipment to FedEx TechConnect, the repair or upgrade to the return shipment back to the location you designate.

Track It, Believe It

DOOR TO DOOR 
CHAIN OF CUSTODY.

We know your computer is valuable to you. With Getac's door to door chain of custody, your computer is always either with FedEx or you.

chain of custody

FedEx is a trademark of Federal Express Corporation. Used by permission. Service Delivered and Front of Queue are service marks of Getac, Inc.